What is the mode of shipping?
Delhivery Courier (http://www.delhivery.com) and India Post (http://www.indiapost.gov.in).
What is the average shipping duration?
Approximately 2-4 days (excluding Sundays and local or national public holidays) depending upon your location in India.
Do you charge anything extra for shipping or for COD orders? Do I have to pay any extra tax or octroi?
No. The price that you see on the website is the price that you pay.
Do you deliver at all the locations across India?
For pre-paid orders we deliver at all the pin codes in India. For COD orders we currently deliver at more than 5000 pin codes. The COD pincode list is constantly updated, and after the order is placed, a call from our call centre confirms whether our logistics partner delivers at the specific pincode.
Can you deliver at a preferred time?
You can mention your preferred time at the time of placing your order. Delhivery personnel generally call up before any delivery and a convenient delivery time can be arranged at that time. Please note that for orders sent through India Post, this facility is not available.
Can I track my order online?
Yes. Once the order is shipped, the tracking ID is uploaded and you can track it online by logging into “my account” section.
I was not at home/office when the order arrived! What do I do?
Please call up on the number provided on the “missed you’ intimation slip. You can also call us up on (+91)9205927669 or send an e-mail at email@example.com
I have specific instructions relating to delivery of my order. What do I do?
You can either call us up on (+91)9205927669 before placing the order or mention your instructions in the “Order Notes” available at the time of placing your order online.
Do you deliver outside India?
Presently we do not deliver outside India. However, we plan to start this service soon.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +919205927669 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.